Privacy Policy

1. Information We May Collect

  • Name, title, billing and delivery address, email address and telephone number.
  • Account details, preferences, wishlist information and login records.
  • Order, purchase, payment-status, delivery, return, voucher and transaction history.
  • Customer-service communications by telephone, email, WhatsApp, live chat, social media or other channels.
  • Survey responses, reviews, competition entries and information voluntarily submitted to us.
  • Device and technical information, including IP address, browser, device type, operating system, approximate city or country, identifiers and security logs.
  • Website activity, including pages viewed, searches, links clicked, cart activity, referral source and interaction with marketing communications.
  • Fraud-prevention and payment-verification information, including masked payment details, transaction references and identity information where reasonably required.

2. How Information Is Collected

Information may be collected when you create an account,place an order, make a payment, subscribe to marketing, contact Customer Care,submit a review, enter a promotion, interact with social-media pages or otherwiseprovide information voluntarily. Technical and usage information may becollected automatically through cookies, pixels, logs and similar technologies.

3. How We Use Information

  • To create and manage customer accounts.
  • To receive, confirm, process, deliver and track orders.
  • To process payments, credits, vouchers, returns and approved refunds.
  • To verify identity, prevent fraud, protect accounts and secure transactions.
  • To communicate order updates and respond to inquiries, complaints and claims.
  • To personalise the website and remember preferences.
  • To improve products, services, website performance, customer experience and business operations.
  • For analytics, market research, forecasting and internal record keeping.
  • To send offers, newsletters and marketing communications where consent or another lawful basis applies.
  • To administer competitions, promotions and loyalty or referral programmes.
  • To comply with law, enforce policies, establish or defend legal rights and resolve disputes.

4. Payment Information

Payments may be handled by third-party gateways or financialinstitutions. ME Perfumes does not intend to store full card numbers,CVV/security codes, PINs or one-time passwords on its website. We may receiveencrypted or masked transaction information required to authorise a payment,prevent fraud and process an order or approved reversal.

5. Cookies and Similar Technologies

The website may use necessary, preference, analytics andadvertising cookies or similar technologies. More information appears in theCookie Policy. Browser or consent settings may be used to control non-essentialcookies, although disabling some technologies may affect website functionality.

6. Sharing Personal Information

We may share limited information with parties that need it to provide services, including:

  • Courier and logistics providers.
  • Payment gateways, banks, card networks and wallet providers.
  • Website hosting, cloud storage, IT support, cybersecurity and software providers.
  • Customer-service, messaging, email, analytics, marketing and advertising providers.
  • Professional advisers, auditors, insurers and debt-recovery or dispute-resolution providers.
  • Courts, regulators, law-enforcement bodies and government authorities where required by law or necessary to protect legal rights.

Service providers are expected to use information only for the authorised purpose and to apply appropriate safeguards, subject to their contracts and applicable law.

7. Data Security

ME Perfumes uses reasonable administrative, technical andorganisational safeguards designed to protect information against unauthorisedaccess, loss, misuse, alteration or disclosure. No internet transmission orstorage system can be guaranteed completely secure, and customers shouldprotect their passwords and devices.

8. Data Retention

Personal information is retained only for as long asreasonably necessary for orders, customer service, fraud prevention,accounting, tax, warranty, dispute, legal and business purposes. Retentionperiods may differ by record type and legal requirement. Information may besecurely deleted, anonymised or archived when no longer required.

9. Customer Choices and Rights

Subject to applicable law and verification of identity, a customer may request to:

  • Access or obtain information about= personal data held by ME Perfumes.
  • Correct inaccurate, incomplete or outdated information.
  • Withdraw marketing consent or unsubscribe from promotional messages.
  • Restrict or object to certain processing where applicable.
  • Request deletion of information that is no longer required, subject to legal and operational retention obligations.
  • Complain about the handling of personal information.

Not providing information may prevent ME Perfumes from creating an account, processing payment, delivering an order or providing certain services.

10. Information About
Another Person

If you provide another person’s name, address or contactdetails, you confirm that you are authorised to provide that information forthe relevant order, gift delivery or service.

11. Children

The website is not directed to children under 16. A personunder 16 should use the website only with a parent or guardian’s permission andinvolvement. ME Perfumes does not knowingly seek unnecessary personalinformation from children.

12. Marketing Communications

Customers may unsubscribe by using the link or option in amarketing message or by contacting Customer Care. Transactional communicationsabout orders, security, payments or policy changes may still be sent wherenecessary.

13. Data Breaches and
Complaints

ME Perfumes will respond to suspected data incidents inaccordance with applicable obligations and may notify affected individuals orauthorities where required. Privacy complaints should include sufficientdetails for investigation.

14. Changes to This Policy

ME Perfumes may update this Privacy Policy to reflectchanges in services, technology, legal requirements or business practices.Material changes may be highlighted on the website or communicated through anappropriate channel.

Contact Us

For assistance, complaints or information requests, contact ME Perfumes Customer Care:

Email: info@mefragrances.com

WhatsApp/Telephone: +92 342 111 6363