Returns, Exchanges & Store Credit Policy
Because perfumes are personal use products, ME Perfumesapplies strict hygiene, safety and product-integrity rules. This policy isdisclosed before checkout and applies to orders delivered within Pakistan.
1. Three-Day Claim Period
A customer must contact ME Perfumes within 3 calendar days from the recorded delivery date where:
- The product is damaged, leaking, stained, defective, wrong or incomplete.
- The bottle, cap, seal, box or spray mechanism has a verified defect.
- The product received does not match the product ordered.
- The parcel or product box was delivered opened, unsealed or visibly tampered with.
- A paid item is missing from the parcel.
Claims submitted after the three-day period may be declinedwhere the delay prevents reliable verification, except where a consumer remedycannot lawfully be excluded.
2. Fragrances Cannot Be Returned for Preference
Perfumes, fragrance samples and testers cannot be returnedor exchanged because of change of mind, personal preference, dislike of thescent, perceived strength, projection, longevity, similarity to anotherfragrance or the way a fragrance develops on the customer’s skin.
This restriction applies even where only a small quantityhas been sprayed or tested. It does not prevent a verified claim for a wrongitem, transit damage, leakage, broken sprayer, tampered seal or manufacturingdefect.
3. Sale, Discounted and Promotional Products
Products purchased during a sale, promotion, bundle offer orwith a discount code are not eligible for return or exchange except where thecustomer received the wrong product or a verified damaged, defective, leaking,incomplete or unsealed product.
4. Evidence Required
Clear evidence is mandatory so the complaint can beinvestigated. The customer should provide:
- Order number, customer name and contact number.
- Clear images of the outer parcel, courier label, inner packaging, product box, seal and affected product.
- A short unboxing video showing the sealed parcel being opened, where available.
- A video demonstrating leakage, a broken sprayer or another functional defect, where relevant.
- A concise description of what was received and the resolution requested.
ME Perfumes may request further photographs, videos orreturn of the product for inspection. Evidence that has been edited, is unclearor does not show the reported issue may be insufficient.
5. How to Submit a Claim
- Contact Customer Care within the applicable three-day period.
- Provide the required evidence and order details.
- Wait for written approval and return instructions.
- Where requested, send the complete product, box, inserts, gifts and packaging to the approved return address.
ME Perfumes may arrange a courier collection or direct thecustomer to an authorised location where operationally available. No returnsent without approval is guaranteed acceptance.
6. Return Condition
Unless the claim concerns a defect that required limitedtesting, the product must be unused and returned with the original box, seal,labels, protective packaging, accessories and promotional items. The productmust not have been altered, refilled, deliberately damaged or exposed toimproper heat, fire, sunlight or storage.
7. Return Delivery Cost
The customer may initially be responsible for returning theproduct. Where inspection confirms that ME Perfumes supplied the wrong item orthat the product had a covered defect or transit issue, ME Perfumes will reimbursethe return cost, arrange collection or send a replacement at no additionaldelivery charge. For a rejected or unsupported claim, return and re-deliverycosts may remain payable by the customer.
8. Inspection and Processing
Time
- Approved returned products are normally inspected and processed within 5–7 working days after receipt.
- During sales, launches, public holidays or peak periods, processing may take up to 14 working days.
Approval to send a product back is not a final approval ofan exchange, voucher or other remedy. The final outcome follows inspection andverification.
9. Available Resolutions
Where a claim is approved, ME Perfumes may provide one ofthe following, depending on stock, the nature of the issue and applicable law:
- Replacement with the same product.
- Replacement with another product of equal value, with any price difference settled by the customer.
- Correction of an incomplete order.
- Online store credit or a credit voucher.
- Refund through an appropriate method where required by law or expressly approved in exceptional circumstances.
10. Refund Position
ME Perfumes does not offer cash refunds for change of mind,fragrance preference, refusal at delivery or non-covered claims. Wherereplacement or another practical solution is unavailable or an online voucherwill normally be offered.
Nothing in this policy excludes a refund or other remedythat must be provided under applicable consumer law. Any approved monetaryrefund will be processed in Pakistani Rupees and may be subject to bank orpayment-provider processing times.
11. Refused Parcels
No immediate refund claim will be entertained where acustomer refuses the parcel at delivery. For a prepaid parcel, eligible valuewill be considered only after the parcel has been returned to the warehouse andchecked.
12. Voucher Redemption Rules
- A voucher may be used only on the official ME Perfumes Pakistan website.
- Each voucher is valid for one transaction and one-time use only.
- Only one voucher or discount code may be used per order unless ME Perfumes expressly allows otherwise.
- Vouchers are non-transferable, cannot be exchanged for cash and cannot be resold.
- If the voucher value exceeds the order total, any unused balance will expire unless the voucher expressly states that a balance will remain.
- If the order total exceeds the voucher value, the remaining amount must be paid using an available payment method.
- Misused, duplicated, altered, obtained through fraud or issued in error may be cancelled.
13. Gifts, Samples, Testers and Packaging
Complimentary gifts, samples, testers, gift wrapping,ribbons and shopping bags have no separate cash value and are not returnable bythemselves. Where the main order qualifies for a return, ME Perfumes mayrequire all complimentary items and packaging to be returned. Missingpromotional items may be deducted from the credit value where lawful.
14. Purchases from Kiosks, Retailers or Marketplaces
Products purchased from an ME Perfumes kiosk, authorisedretailer or third-party marketplace must normally be taken back to the samesales channel with the original receipt. The channel’s operational proceduremay apply, but fragrances remain non-returnable for preference. ME Perfumes mayassist with verified manufacturing defects and may require proof that theseller was authorised.
15. Unauthorised Sellers and Counterfeit Products
ME Perfumes is not responsible for products purchased fromunauthorised sellers, resellers or unofficial social-media accounts. Claimsinvolving suspected counterfeit products should include the seller’s details,receipt, batch information and photographs for investigation.
Contact Us
For assistance, complaints or information requests, contact ME Perfumes Customer Care:
Email: info@mefragrances.com
WhatsApp/Telephone: +92 342 111 6363
