Shipping, Delivery & Orders Policy

1. Delivery Coverage

ME Perfumes delivers within Pakistan to addresses served by its approved courier and logistics partners. Certain remote, restricted, high-risk or non-serviceable locations may require additional time or may not be available for delivery.

International delivery is not available unless it is expressly activated and displayed at checkout. International terms, charges, customs duties and return restrictions will apply separately where international delivery is offered.

2. Delivery Time

  • The estimated average delivery time after dispatch is 2–4 working days for major cities in Pakistan.
  • Remote areas and locations outside normal courier routes may take longer.
  • Order processing and delivery may take longer during launches, sales, holidays, severe weather, security restrictions, courier disruption or periods of unusually high demand.

3. Order Confirmation and Processing

Placing an order is an offer to purchase. An automated acknowledgement only confirms receipt of the order. The order is accepted when it is confirmed for dispatch or dispatched, as applicable.

Cash-on-Delivery orders may be verified by telephone, SMS, WhatsApp or email. ME Perfumes may place an order on hold or cancel it where the customer cannot be contacted, information is incomplete, the order appears suspicious, the address is non-serviceable or stock is unavailable.

4. Cancellation Policy

  • A prepaid order cancellation request must be made within 6 hours of placing the order.
  • Cancellation is only possible before the order is processed. Once an order is marked “in process”, packed or dispatched, it cannot ordinarily be cancelled.
  • Cash-on-Delivery orders may be cancelled before processing by contacting Customer Care. Repeated cancellations, refusals or failed deliveries may result in Cash on Delivery being restricted for future orders.

5. Amending an Order

A customer may request a change to the product, quantity, address or contact details before processing begins. Changes cannot be guaranteed after the order has entered processing and cannot be made after dispatch.

6. Delivery Charges

A flat delivery charge of Rs 150 applies to orders delivered within Pakistan, unless a different amount, free-shipping offer or promotional condition is shown at checkout.

Any applicable delivery charge will be disclosed before the transaction is completed.

7. Tracking Your Order

  • Once dispatched, the customer may receive an email, SMS or WhatsApp message containing the tracking number.
  • The parcel may be tracked through the courier identified in the dispatch communication or through the ME Perfumes tracking page: 
  • If tracking does not update within a reasonable period, the customer should contact Customer Care with the order number.

8. Courier Partners and Delays

ME Perfumes uses third-party logistics providers to deliver orders. ME Perfumes will make reasonable efforts to assist with courier delays and investigations but is not responsible for delays solely caused by third-party courier operations or circumstances beyond its reasonable control, except where liability cannot lawfully be excluded.

9. Delivery Attempts and Refused Parcels

The courier may make up to two delivery attempts, subject to its operating procedure. The customer must remain available on the provided contact number and ensure that someone authorised can receive the parcel.

A parcel may be returned where the address is incorrect, the customer is unavailable or unreachable, payment is not made, access is restricted or the parcel is refused. Any approved value relating to a refused prepaid parcel will be considered only after the parcel is returned and checked. Store credit or cash refund may be issued, subject to applicable law.

10. Parcel Inspection and Risk

Customers should inspect the outer parcel before accepting it. A visibly opened, wet, leaking, badly crushed or tampered parcel should be reported immediately to the courier and ME Perfumes. Photographs or a short video should be taken before opening.

Responsibility for the product passes to the customer when the parcel is delivered to the address provided and accepted by the customer or an authorised recipient, subject to any verified transit-damage claim and applicable law.

11. Incorrect Address or Contact Details

ME Perfumes is not responsible for failed delivery or delay caused by incorrect, incomplete or outdated information supplied by the customer. Customers must contact Customer Care immediately if any information needs correction.

Contact Us

For assistance, complaints or information requests, contact ME Perfumes Customer Care: